Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, all processed with industry-leading security through Stripe. For those looking to ascend to the Master Race without delay, we also offer flexible financing options through our trusted partners. We believe that financial constraints should never stand in the way of elite gaming performance.
Can I change my order after it has been placed?
To ensure the swiftest possible delivery of your new rig, our master technicians begin the sacred process of building your system shortly after your order is confirmed. If you need to make a change, please contact us immediately. While we will do our utmost to accommodate your request, changes may not be possible once the build process is significantly underway, as this could compromise our meticulous quality control.
Do you offer 'Buy Now, Pay Later' options?
Yes! We've partnered with Klarna to bring you the most flexible payment options available. We understand that a god-tier PC is a significant investment, and we want to make it as accessible as possible. With Klarna, you can get the system of your dreams now and pay for it over time. Simply click the button below to learn more about how Klarna's 'Pay in 3' works and how to use it at checkout.
Delivery & Shipping
How long will it take to receive my PC?
Due to a recent and massive surge in demand from discerning gamers who recognise our unparalleled quality, our current build, testing, and configuration process now takes approximately 7-10 business days. We will never, ever compromise our high standards by rushing a build, and we sincerely appreciate your patience as we craft your masterpiece. True craftsmanship takes time. Once your system has passed our rigorous trials and is deemed worthy, delivery within the UK is typically a swift 1-2 business days. For more details, please see our Delivery Information page.
Do you ship internationally?
Currently, our primary domain is the United Kingdom, where we ensure the fastest and most secure delivery for our clients. However, the call of the Master Race is heard across the globe. Please contact our support team directly to inquire about the possibility and associated costs of international shipping. We handle these requests on a case-by-case basis to ensure our high standards of service can be met.
Warranty & Support
What kind of warranty comes with my PC?
Every system we forge is backed by our robust 1-year parts and labour return-to-base warranty. We stand by our craftsmanship. We also offer extended warranty and premium support packages for those who demand the ultimate peace of mind. We believe our support should be as legendary as our PCs. For full, exhaustive details, please consult our Warranty Information page.
What if I need technical support?
We're here to help! Unlike other companies that hide behind automated systems and soul-destroying ticket queues, we believe in a direct, personal approach. When you contact us, you're not just another number; you're a member of the Master Race. Our expert support team is available via email and live chat, giving you a direct line to the same master technicians who build our god-tier systems for any hardware or setup questions. We're passionate about PCs, and we're passionate about helping our customers.
Our Philosophy
What made you want to start Master Race Computers?
Simple: we're gamers. We've been part of the PC gaming community our entire lives and were frankly tired of seeing passionate gamers get taken for a ride by big-box companies selling overpriced, underperforming, and poorly assembled machines. We started Master Race Computers out of a desire to build the PCs we would want to own—systems built with meticulous care, top-tier components, and a level of passion that can only come from people who live and breathe this culture. We're not just a company; we're a statement.
Custom Builds & Components
Can I supply my own components for a build?
To ensure the legendary quality control and comprehensive warranty coverage that defines a Master Race computer, we exclusively build systems using components sourced and vetted by our own experts. This allows us to guarantee perfect compatibility, optimal performance, and the unwavering reliability you expect from an elite machine. We would never sully our creations with parts of unknown origin.
Do you install the operating system and drivers?
Absolutely. Every PC we create comes with a genuine copy of Windows installed (unless you specify otherwise), along with all the latest, most stable drivers for your components, meticulously configured for peak performance. We also install key software like OBS for streamers, so your system is not just built, but battle-ready right out of the box. We handle the boring stuff so you can get straight to gaming.
What brands of components do you use?
We only partner with the most reputable, top-tier brands in the industry—the titans of tech like NVIDIA, AMD, Intel, Corsair, ASUS, and more. We are relentless in our pursuit of perfection, and that starts with the building blocks. A master-built PC can only be created with master-level components. This is a non-negotiable pillar of our philosophy.
What is your testing process like?
Our testing process is a trial by fire. Before any system is deemed worthy of the Master Race name, it undergoes a battery of rigorous stress tests and benchmarks. We push the CPU, GPU, and RAM to their limits to ensure absolute stability under the most demanding loads. We monitor thermal performance to guarantee optimal cooling, and we verify that every single port and connection is functioning perfectly. It's a meticulous, exhaustive process, but it's the only way to ensure your PC arrives flawless and ready to dominate.
Can't find the answer you're looking for? That seems unlikely, but on the off-chance you have a query that transcends even this extensive list, don't hesitate to contact us directly!